Online Store - Frequently Asked Questions*
1️⃣ Does Basmat Al-Dhahab Jewelry Store have a real branch or is it just an online store?
Yes, Basmat Gold Jewelry has physical branches and we are always serving our customers.
2️⃣ Is this real gold?
Yes this is 100% real gold.
3️⃣ Can I clearly view the piece I want before purchasing it?
Yes, you can contact us via WhatsApp to request a photo of the products you would like to view and to answer all your other inquiries.
4️⃣ Do you have all gold carats available?
Yes, we have 18, 21 and 24 karat alloys, and each karat has its own features and designs, which are not available in the other karats.
5️⃣ Is gold pure?
Yes, we have 18 and 21 karat gold, and each piece has a stamp of the karat and the name stamp.
6️⃣ What payment methods do you have available? Is there cash on delivery?
Cash on delivery is not available, but we have all payment methods
(Mada - Visa - MasterCard - Apple Pay - American Express - STC pay)
-Is there a warranty on the jewelry?
Because you are our first priority, we guarantee our jewelry and the quality of the gold. All our jewelry is guaranteed for free maintenance for manufacturing defects, but does not include misuse.
-Is there a return for the product if it arrived and was not as I ordered?
For more details, you can view the exchange and return policy.
-How long does it take to prepare and ship my order?
If the item is available in the branch, the delivery period in Dammam will take the same day or the next day. Outside the Eastern Province, the shipping period is from 3-5 working days.
-Is there delivery outside the Kingdom?
Yes, there is delivery to the Gulf countries.
-Is there free maintenance for jewelry?
Yes, we have maintenance for all jewelry, provided that it does not contravene misuse.
-Is custom jewelry manufacturing service available?
Yes, we have a custom manufacturing department for jewelry of any design, and you can contact us via WhatsApp to answer any other inquiries.
-Is there any possibility of adjusting the jewelry sizes?
There is no doubt that sizes vary, and we provide size modifications for bracelets, rings and necklaces. If you do not know your size, you can contact us via WhatsApp for more details.
-I have an item I want to buy that is not available in the store, how can I get it?
Contact customer service on WhatsApp (green button on all store pages) to make sure the item you want is available, and then an electronic link will be sent to you to purchase it easily.
-In the manufacturing requests section, can I choose the type of metal?
Yes, you can choose the carat you want in the order options (metal type) whether 18k, 21k or silver before adding it to the cart, and the piece will be crafted based on your request.
-Is it safe to send jewelry via shipping companies?
Yes, it is safe to send jewelry shipments by shipping company, and the jewelry reaches you through the most secure and reliable logistics shipping service providers, such as (Aramex, SMSA), so the possibility of something happening to your valuable purchases shipment is very small.
-I received the wrong order, what should I do?
If you receive an order that is not what you ordered, please contact us and we will do everything we can to correct the error as soon as possible.
-What should I do if I have a problem with the product?
In case of any problem regarding the product, please contact customer service who will direct the necessary attention to deal with the matter and rest assured that we do our best to ensure that the product arrives in good and intact condition, as quality checks are carried out on all
